# ElevenLabs Integrates Voice Agents with Genesys Cloud

Enterprises can deploy ElevenAgents alongside Genesys Cloud Agentic Virtual Agents or apply ElevenLabs voices to existing Genesys agents.

- Allows coordination between ElevenAgents and Genesys Cloud virtual agents in customer workflows
- Provides expressive voice models for Genesys agent interactions

## Why it matters

Genesys Cloud enterprise users can integrate ElevenLabs voice models and agent workflows directly into their existing customer support pipelines.

## Sources

- [ElevenLabs: ElevenLabs Integrates Voice Agents with Genesys Cloud](https://x.com/ElevenLabs/status/2095531787808084223)

---

Summarized by dstilled on 2026-09-03. https://dstilled.ai/story/f5e32079-6a6b-481f-adc6-d52137c15163