# Devin in Pylon: Driving faster Median Time To Fix | Devin

The integration lets support teams trigger Devin directly from tickets to reproduce bugs, find root causes, and open pull requests.

- When a ticket is flagged, Devin investigates logs, reproduces the issue, and prepares a pull request before an engineer takes over
- Support teams can search codebases, generate screenshots or demo videos, and scope feature requests without leaving Pylon
- Context and updates sync automatically between Pylon tickets and linked Devin sessions in Slack or Linear
- New Devin customers using Pylon receive $15,000 in Devin credits

## Why it matters

Support teams can automate initial bug investigation and code triage directly within their ticketing workflow.

## Sources

- [Devin: Devin in Pylon: Driving faster Median Time To Fix | Devin](https://devin.ai/blog/devin-in-pylon)

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Summarized by dstilled on 2026-10-13. https://dstilled.ai/story/aa614460-2772-43ea-8923-bf1d586482cc