# How RingCentral builds AI-native work from engineering to ops

RingCentral's AI-Native Challenge gave thousands of employees ChatGPT Work and Codex, and nearly all built working projects; its PMO now uses ChatGPT Work for automated status reporting.

- RingCentral generates over $2.6 billion in annual revenue.
- The AI-Native Challenge included non-technical staff and executives.
- PMO workflows generate notifications from Jira, Google Sheets, and CRM systems.
- RingCentral applies Codex to accelerate development of its AI products (AIR, AVA, ACE).

## Why it matters

RingCentral's use of ChatGPT Work and Codex speeds up development and automates reporting, benefiting its employees and customers.

## Sources

- [OpenAI: How RingCentral builds AI-native work from engineering to ops](https://openai.com/index/ringcentral)

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Summarized by dstilled on 2026-08-12. https://dstilled.ai/story/4b3bdb19-ef0a-4a5c-bd9c-07a1242c2f30