# Defining how AI agents interact with your business

The live audio feature classifies callers as human or AI within the first few seconds to route, restrict, or block automated callers.

- Analyzes live audio streams for synthetic speech without requiring an audio watermark.
- Lets businesses route AI callers to separate queues, set restricted interaction limits, or block impersonation attempts.
- Available now to enterprise customers assisted by Forward Deployed Engineering, rolling out to general enterprise users later this month.
- ElevenLabs joined the Meta- and Sierra-led Personal Agent Protocol working group to help standardize agent-to-business identification.

## Why it matters

Enterprise call centers using ElevenAgents can now automatically separate incoming AI agents and voice clones from human callers in real time.

## Sources

- [ElevenLabs: Defining how AI agents interact with your business](https://elevenlabs.io/blog/synthetic-voice-detection-and-personal-agent-protocol)

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Summarized by dstilled on 2026-10-09. https://dstilled.ai/story/18967293-c0da-4714-a538-66a7bf512cfa